Refund policy

Last updated: November 7, 2026

Monthly charges

If you're charged for a month of membership you didn't mean to keep, write to us within 14 days of the charge at support@selfscope.app from your account email. We'll cancel the subscription and refund that charge in full.

Trial payment

The trial payment gives you immediate access to your reports. When you start the trial, you ask us to give you that access straight away, and under UK and EU consumer law the 14-day right to cancel ends once the reports are open to you. If something didn't work, for example a report wouldn't open, tell us and we'll fix it or refund the trial payment.

How refunds are paid

Refunds are processed by Paddle, our Merchant of Record, back to the payment method you used. They usually show up within 5 to 10 business days, depending on your bank.

Your statutory rights

This policy doesn't affect your rights under consumer law. If our service is faulty, you're entitled to a repair or a refund.